jjwian Privacy Policy

1. Introduction

jjwian ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals ("you", "User") who access or use our online sports betting and casino platform (the "Platform"), accessible at https://jjwian.cam and associated sub-domains or mobile interfaces.

This Privacy Policy sets out the types of personal data we collect, the purposes for which we process it, the security measures we apply, and your rights in relation to your personal data. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, which together form the complete contractual framework governing your use of jjwian.

2. Data Controller

The data controller responsible for the collection, processing and protection of your personal data under this Privacy Policy is the operating entity of jjwian, registered in the operator's jurisdiction of incorporation.

For data protection enquiries, account data access requests or to exercise your rights under this Policy, please contact us using the details provided in Section 15 (Contact Us) below.

3. What Data We Collect

jjwian collects and processes the following categories of personal data when you register an Account, place Wagers, contact support or otherwise interact with the Platform:

3.1 Account Registration Data

• Full name
• Date of birth
• Email address
• Phone number (if provided)
• Residential address (city, postal code, country)
• Username and encrypted password
• Currency preference (default: PKR)
• Language preference (default: English)

3.2 Identity Verification (KYC) Data

To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements, we may request:

• Government-issued identity documents (e.g., National Identity Card, passport)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie photograph for identity matching (if required)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction history
• Payment method details (e.g., last four digits of card, e-wallet account identifier)
• Transaction amounts and timestamps (displayed in PKR)
• Wagering history (bets placed, outcomes, stake amounts)

3.4 Technical & Device Data

• IP address and geolocation (country/city level)
• Device type, operating system and browser type
• Screen resolution and viewport size
• Session duration and interaction timestamps
• Cookies and tracking identifiers (see Section 11)

3.5 Communications & Support Data

• Live chat transcripts
• Email correspondence with support
• Feedback, complaints or enquiries submitted via contact forms

3.6 Marketing & Preferences Data

• Email and SMS marketing consent status
• Promotional campaign interaction history
• Bonus acceptance and wagering completion records

4. How We Collect Data

We collect personal data through the following methods:

• Directly from you: When you register an Account, submit identity documents, make a deposit or withdrawal, place a Wager, or contact support.
• Automatically: Through cookies, analytics tools and server logs when you access the Platform. This includes device and usage data.
• Third-party sources: Payment processors, identity verification services and fraud-prevention providers may share data with us to facilitate transactions or verify your identity.

5. Purpose of Data Processing

jjwian processes your personal data for the following purposes:

• Account management: To create, maintain and secure your Account.
• Service delivery: To accept Wagers, process deposits and withdrawals, credit winnings and deduct losses in accordance with our Terms & Conditions.
• Identity verification (KYC): To verify your age, identity and address, and to comply with KYC and AML obligations.
• Fraud prevention: To detect, prevent and investigate fraudulent activity, multi-accounting, collusion and other prohibited conduct.
• Regulatory compliance: To meet legal obligations under the operator's licensing jurisdiction, including record-keeping and reporting requirements.
• Customer support: To respond to enquiries, resolve disputes and provide technical assistance.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the user experience.
• Marketing (with consent): To send promotional emails, SMS messages or push notifications about bonuses, offers and new features, where you have opted in.
• Responsible gambling: To monitor betting behaviour, enforce deposit limits, apply self-exclusion requests and provide responsible gambling support.

6. Legal Basis for Processing

jjwian processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms & Conditions you accepted when registering your Account (e.g., accepting Wagers, processing withdrawals).
• Legal obligation: Processing is required to comply with KYC, AML and other regulatory requirements imposed under the operator's licensing jurisdiction.
• Legitimate interests: Processing is necessary for our legitimate interests in preventing fraud, securing the Platform, improving our services and conducting analytics — provided these interests are not overridden by your data protection rights.
• Consent: Where you have given explicit consent, such as for marketing communications or certain optional data processing activities. You may withdraw consent at any time.

7. Data Sharing & Disclosure

jjwian does not sell your personal data to third parties. However, we may share your data with the following categories of recipients where necessary to operate the Platform and comply with legal obligations:

7.1 Service Providers

• Payment processors: To facilitate deposits and withdrawals. Payment method references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are made for context only and do not imply affiliation, endorsement or support of gambling transactions by these institutions.
• KYC verification providers: To verify your identity documents and address.
• Fraud-prevention services: To screen accounts, detect suspicious behaviour and prevent money laundering.
• Cloud hosting providers: To store encrypted data on secure servers.
• Customer support platforms: To manage live chat, email ticketing and support workflows.

7.2 Legal & Regulatory Authorities

We may disclose your data to regulators, law enforcement agencies or courts where required by applicable law, including to comply with licensing obligations, court orders or legal process.

7.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets or other corporate restructuring, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Data Security

jjwian employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:

• HTTPS/SSL encryption: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security).
• Password security: User passwords are hashed and salted using one-way encryption algorithms. jjwian does not store passwords in plain text.
• Access controls: Internal access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• Firewall protection: Network perimeters are protected by firewalls and intrusion detection systems.
• Regular security audits: The Platform undergoes periodic security assessments and vulnerability scanning.
• Data anonymisation: Where possible, data used for analytics and reporting is anonymised or aggregated.

While we take all reasonable steps to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately if you suspect unauthorised access to your Account.

9. Data Retention

jjwian retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, regulatory and contractual obligations.

• Active Accounts: Personal data is retained for the duration of your Account's active status.
• Closed Accounts: Following Account closure, we retain transaction records, identity verification documents and wagering history for a period required by the operator's licensing jurisdiction (typically 5–7 years) to comply with AML and tax reporting obligations.
• Marketing data: If you unsubscribe from marketing communications, your email address is retained in a suppression list to ensure you are not contacted again.
• Support communications: Chat transcripts and email correspondence are retained for 2 years for quality assurance and dispute resolution purposes.

After the retention period expires, personal data is securely deleted or anonymised so it can no longer be linked to an identifiable individual.

10. Your Rights

You have the following rights in relation to your personal data, subject to applicable data protection law:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where there is no legal obligation to retain it.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances (e.g., while a dispute is being resolved).
• Right to data portability: You may request that we provide your data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to processing based on legitimate interests, including profiling and marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link). We will respond to verified requests within 30 days. In some cases, we may be unable to fully comply with your request due to legal obligations (e.g., regulatory record-keeping requirements).

11. Cookies & Tracking Technologies

jjwian uses cookies and similar tracking technologies (e.g., local storage, web beacons) to enhance your experience on the Platform, analyse usage patterns and deliver targeted content.

11.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function, including session management and authentication. These cannot be disabled.
• Performance cookies: Collect anonymous data about how users interact with the Platform, including page load times and error rates.
• Functionality cookies: Remember your preferences, such as language selection (English) and currency display (PKR).
• Marketing cookies: Track your activity across the Platform to deliver personalised promotional offers. These require your consent.

11.2 Third-Party Cookies

We use third-party analytics services (e.g., Google Analytics or equivalent) to measure Platform performance. These services may set their own cookies and collect data subject to their respective privacy policies.

11.3 Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of the Platform, including login persistence and personalised features.

12. International Data Transfers

jjwian operates internationally, and your personal data may be transferred to, stored in and processed in jurisdictions outside of Pakistan, including locations where the operator's servers, payment processors and service providers are based.

Where data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that of your home country, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding corporate rules where applicable;
• Encryption and pseudonymisation of data in transit and at rest.

By using the Platform, you acknowledge and consent to such transfers in accordance with this Privacy Policy.

13. Children's Privacy

jjwian is an adults-only platform. You must be at least 18 years of age, or the higher minimum age required by the operator's license jurisdiction, to register an Account or place any Wager.

We do not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that an Account has been opened by an underage individual, we will immediately suspend the Account, conduct an investigation and — if confirmed — permanently close the Account and return any deposited funds.

If you believe that a minor has accessed the Platform, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

jjwian reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or service offerings.

Where changes are material, we will provide notice by displaying a prominent banner on the Platform or by sending an email to your registered address. Your continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.

The date at the top of this page indicates when this Privacy Policy was last reviewed. We recommend that you review this Policy periodically to stay informed about how we protect your data.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, your personal data or the exercise of your data protection rights, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the chat icon in your Account dashboard (as provided by the operator)
• Subject line for data requests: Please use "Data Protection Request" or "Privacy Enquiry" so that your message is routed to the appropriate team.
• Response commitment: We aim to respond to all privacy-related enquiries within 30 days. Complex requests may require additional time, in which case we will notify you of the extension.

For urgent account security concerns, such as suspected unauthorised access, please contact us immediately via live chat or mark your email "URGENT – ACCOUNT SECURITY".